ParentWatch - Frequently Asked Questions

Wednesday, July 23, 2008

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ParentWatch has taken great pride to ensure that your experience with our services is the best it can be.

We have separated our most Frequently Asked Questions (FAQ's) into six different areas- General, Technical, Billing, Video Service, Community Site and Password. Please search the FAQ's for the question that pertains to your need.

If you have a question that is not answered here, please call customer service at 1-800-696-2664 (10 a.m. - 2 p.m. Eastern time on weekdays).

General

What is ParentWatch?
What makes ParentWatch special?

Log In

How do I log in?
What is a User Name?
What is my password?
What if I forget my password?

Technical

What browser works best when viewing ParentWatch streaming images?
Windows 3.1 and WebTV are unable to display ParentWatch streaming images.
Why can I view the Web site but cannot see any images?
How do I upgrade to a more recent version of my browser?
I am using Microsoft Internet Explorer. When I went to view the video, a dialogue box came up asking me if I wanted to download ActiveX video control. What does this mean?
I am using Microsoft Internet Explorer. Instead of seeing images, I see a little box with a red X in the upper left corner of the image area.
I'm not seeing any images when I click on my child's room. I get a "Request failed" message or a "Status Code 502" message.
How fast should the images update?
The image I am receiving is blurry/out of focus.
Do the Cameras move?
The camera seems to have shifted away from the room.
The video images are very dark and blurry between 12 - 2pm.

Video Service

What is ParentWatch’s Internet viewing service?
How does ParentWatch’s Internet viewing service work?
How safe is ParentWatch?
Can I view a video demonstration?
How do parents subscribe?
Can parents refer their children’s centers?
How does a child care center qualify for ParentWatch?
Will ParentWatch work for a center that doesn’t have a computer or Internet access?
How does ParentWatch change the appearance of a center?
What if I have two children that attend the center?
What do I do if I wish to cancel your service?
What’s the reaction to ParentWatch?

Community Service

What is the Community Web Site?
How does the Community Site work?
How does the Community Site compare to your Internet viewing service?
How do parents subscribe?
Can parents refer their children’s centers?
What’s the reaction to the ParentWatch Community Site?

Password

Can I share my password with other family members?
I forgot my childcare center code/password.